Privacy Policy

Last updated: June 1, 2026

Car Zone Rental Pvt. Ltd. ("we", "our", or "Car Zone") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website or mobile application.

1. Information We Collect

1.1 Information You Provide

Name, email address, phone number, and password when you register
Pickup and drop-off locations for bookings
Payment information (processed securely via PCI-DSS compliant gateways)
Communications with our customer support team
Reviews and ratings you submit

1.2 Information Collected Automatically

Device information (device type, operating system, browser)
IP address and approximate location
Usage data (pages visited, features used, time spent)
Cookies and similar tracking technologies

1.3 Location Data

We collect precise GPS location data during active bookings to enable real-time tracking, route optimisation, and driver assignment. You can disable location access but this may affect service quality.

2. How We Use Your Information

To process and manage your bookings
To verify your identity and prevent fraud
To send booking confirmations, updates, and receipts
To improve our services and user experience
To send promotional offers (with your consent)
To comply with legal obligations
To resolve disputes and enforce our Terms and Conditions

3. Information Sharing

We do not sell your personal data. We share information only with:

Drivers: Limited contact information for trip coordination
Payment Processors: Razorpay, Stripe, PayU for secure payment processing
Service Providers: Cloud hosting, SMS, and email service providers under strict data agreements
Legal Authorities: When required by law or court order

4. Data Security

We implement industry-standard security measures including SSL encryption, bcrypt password hashing, and access controls to protect your data. However, no method of transmission over the internet is 100% secure.

5. Cookies

We use essential cookies for authentication and session management, and optional analytics cookies (Google Analytics) to understand site usage. You can manage cookie preferences in your browser settings.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Booking records are retained for 7 years for tax and legal compliance. You can request account deletion at any time.

7. Your Rights

Right to access your personal data
Right to correct inaccurate data
Right to delete your account and data
Right to withdraw consent for marketing communications
Right to data portability

To exercise these rights, email us at privacy@carzone.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website.

11. Contact Us

For privacy-related queries: privacy@carzone.com
Car Zone Rental Pvt. Ltd., 123 Luxury Lane, Mumbai, Maharashtra 400001.